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We called Plymouth Plumbing because we had a leak around our water heater and furnace. The problem was diagnosed as being a problem with the water heater. A few days later, we noticed water again in the same places. I called and got the owner on the phone and he and I were able to diagnose the issue as being condensation from the air conditioner and a clogged hose. I was able to fix the issue myself based on his explanation and the water stopped.We received a bill for the full cost of the water heater. I was initially very frustrated with the bill. After discussing with the owner, we were able to work out a compromise on the bill... we did start with a 7 year old water heater and ended up with a brand new one.I will add that the service technician who came to our house was very professional. He did an excellent job replacing the water heater and was done very quickly. There was water around both the water heater and furnace so we understand the reason for the diagnosis. When the owner and I discussed it, he said he was going to share the situation with his technicians to help them diagnose future problems like this.Mistakes happen, but how you respond to them is what really matters. The fact that they took ownership for it, used it as an opportunity to learn and grow, and made it right is what earns trust from customers like us. We will be calling them back the next time we have an issue.
I had a water softener blow it's seal in the middle of the night... Woke up to the broken unit pouring water out all over my basement. Called Plymouth Plumbing & Heating and they were over that morning to help me. They installed a much more durable unit that is still working great!! The tech was professional and friendly, as well. Can't say enough good things about this company! Highly recommended!!
My water heater went out about a month ago. They were quick to help in replacing my water heater with full explanation on everything. Last night the pilot went out and I could not get it to stay lit again. I called and left a voice ail ar night. They called me right when they opened and had someone to my house in the morning. They found the cause and replaced the faulty component under warranty right away. A great company to trust and does want best for the customer. Recommend to anyone.
They are fantastic. I placed a call this am to make an appt. Much to my surprise, they were here by noon same day. 45 min later my problem was fixed. They did an immaculate clean up job. I highly, highly recommend 🧡
I have been so impressed with this team helping us put in a full bathroom in our basement. We have had multiple plumbers come out over the years but I've never witnessed a team that operated with integrity and partnership this high. The team constantly sought solutions we'd be happy with. When challenges arose they came up with creative solutions always keeping our best interest in mind. Special thanks to Andy + Travis for leading the charge. I can't recommend these guys enough.