I called today, 1/3/25, for a clogged kitchen sink that I’ve had smaller issues with for a while. Dawn scheduled me for anytime within the next week, as it wasn’t a pressing issue. Within an hour or so Preston gave me a call to meet at the house and had the problem resolved within 30 minutes. Both Dawn and Preston were kind, articulate, efficient and professional! I will absolutely be utilizing their services if anything ever comes up again! - Andrew Shelp
The week of Thanksgiving we had no hot water. We needed a part that they did not have. We thought we would have to go through the holiday with no hot water. Zach kept calling around and found the part needed and they repaired it on Wednesday and Thanksgiving was saved! Thanks to Gary, Logan and Zach for all their help.
We called Plymouth Plumbing because we had a leak around our water heater and furnace. The problem was diagnosed as being a problem with the water heater. A few days later, we noticed water again in the same places. I called and got the owner on the phone and he and I were able to diagnose the issue as being condensation from the air conditioner and a clogged hose. I was able to fix the issue myself based on his explanation and the water stopped.We received a bill for the full cost of the water heater. I was initially very frustrated with the bill. After discussing with the owner, we were able to work out a compromise on the bill... we did start with a 7 year old water heater and ended up with a brand new one.I will add that the service technician who came to our house was very professional. He did an excellent job replacing the water heater and was done very quickly. There was water around both the water heater and furnace so we understand the reason for the diagnosis. When the owner and I discussed it, he said he was going to share the situation with his technicians to help them diagnose future problems like this.Mistakes happen, but how you respond to them is what really matters. The fact that they took ownership for it, used it as an opportunity to learn and grow, and made it right is what earns trust from customers like us. We will be calling them back the next time we have an issue.
I had a water softener blow it's seal in the middle of the night... Woke up to the broken unit pouring water out all over my basement. Called Plymouth Plumbing & Heating and they were over that morning to help me. They installed a much more durable unit that is still working great!! The tech was professional and friendly, as well. Can't say enough good things about this company! Highly recommended!!
My water heater went out about a month ago. They were quick to help in replacing my water heater with full explanation on everything. Last night the pilot went out and I could not get it to stay lit again. I called and left a voice ail ar night. They called me right when they opened and had someone to my house in the morning. They found the cause and replaced the faulty component under warranty right away. A great company to trust and does want best for the customer. Recommend to anyone.
They are fantastic. I placed a call this am to make an appt. Much to my surprise, they were here by noon same day. 45 min later my problem was fixed. They did an immaculate clean up job. I highly, highly recommend 🧡
I have been so impressed with this team helping us put in a full bathroom in our basement. We have had multiple plumbers come out over the years but I've never witnessed a team that operated with integrity and partnership this high. The team constantly sought solutions we'd be happy with. When challenges arose they came up with creative solutions always keeping our best interest in mind. Special thanks to Andy + Travis for leading the charge. I can't recommend these guys enough.
Travis did a great job replacing our basement sewage pump. Unfortunately the new check valve turned out to be just as loud as the old, so I requested a second visit to swap it for the 'silent' one which was now in stock. I should have checked that the second visit was an included service but I just assumed; after getting the bill later I called to explain my confusion and they were very understanding and cancelled the second bill. It is very quiet now and I expect it to give me many more years.
PPH did a great job for us! We were amazed with the solution Zack had to rerouting our kitchen sink drain. It only took Gary & Kyle 2.5 hours including their cleaning up. They both were professional and efficient. Another plumbing company thought it would take 2 guys at least 2 days and would have involved breaking up the concrete floor. Thank you Zack for coming up with an idea that was far more efficient and saved us a lot of money. We highly recommend calling PPH for any plumbing or heating needs.
Thank you Plymouth Plumbing! Plumbing emergency was taken care of quickly and professionally. I went from panic mode to being at ease thanks to Zack and his crew. Highly recommend!
I needed a water heater because mine had failed. They were able to accommodate me the day I called and the installation was very clean and well done. Great service!!
Had a new boiler system installed on the last week of December '22. So far, the system is noticeably more efficient with having to run less with more radiant heat produced.Gary and his Apprentice worked a long day getting this system installed but not once faltered in their professionalism and knowledge of my unique heating system.I've had numerous jobs done by Plymouth Plumbing & Heating over the course of 11 years in my home. New sink, garbage disposal, faucet and of course working my my old boiler system multiple times.Prices are fair, given the state of the economy and one certainly gets their moneys worth!I highly recommend Plymouth Plumbing & Heating.
Plymouth Plumbing and Heating installed a water heater for us. The work was completed in an efficient, professional manner and the area was left neat and clean. The owner, Zack, is really involved and easy to work with. We will definitely use them again in the future if the need arises.
I've worked with the Plymouth plumbing and heating many times over the last decade. They are always prompt, efficient, and friendly. Always giving me great advice.
